GENERAL QUERIES

IS THIS A STORE WHERE FOOD IS STORED AND SOLD?

No, we are a curated online marketplace where we bring to you India`s finest gourmet artisans on a single platform. We do not stock products. When you place an order, your products are packed at the respective store and shipped directly from each chosen store to your preferred address. With no stocking, we ensure that you get the freshest product and in the shortest possible time.

HOW TO PLACE AN ORDER?

- Click on a product of your choice
- Select the quantity you would like to purchase
- Click on the “Add to Cart” button
- After you have finished adding products to your cart, click on the Shopping Cart Symbol on the top right of the page
- Click on “Checkout”
- Login to the website or register as a new user
- While registering, you will be asked for your billing and delivery address as well as your mobile number. We need the contact information to ensure that the products get delivered to you on time
- Proceed to complete the payment for your order
- You will be directed to a different page of our payment gateway partner
- Fill in your credit/debit card/wallet details and complete the payment
- After successful completion of the payment, you will be redirected back to the website and a “Order confirmation” message will be displayed.

HOW LONG DOES IT TAKE FOR MY ORDER TO BE DELIVERED?

We aim to have your order delivered in 3-5 days. However, the actual timeframe for delivery is dependent on your location, the location of your chosen product and other logistical factors.

IF I ORDERED PRODUCTS FROM MULTIPLE BRANDS, HOW WILL I RECEIVE THE ORDER?

If you choose products across brands/stores, then each store will pack its respective order and send it to you separately. All food products come directly from their respective store to your doorstep, without any aggregation/repackaging in between.

THE ADDRESS IN THE ORDER IS INCORRECT, HOW DO I CORRECT IT?

Please get in touch with us before the order is dispatched. Drop in a mail to support@placeoforigin.in on the same day as you receive the order confirmation mail. We will not be in a position to change the address once the order is dispatched.

HOW WILL THE PRODUCTS BE PACKAGED?

We take care to package your products appropriately to ensure that the order is received in the best possible condition. Hard corrugated boxes and bubble wrap/crushed paper are generally used to pack the original packet from the vendor. In select cases such as chocolate being shipped in warmer months, we also try to use enhanced packaging for temperature control.

HOW WILL MY ORDER BE DELIVERED?

We have tie-ups with India`s best courier delivery services. Your order is picked and delivered directly to your doorstep by the representatives of our reputed delivery partners.

HOW FRESH WILL THE PRODUCT BE ON DELIVERY?

Our partner brands ensure that the products are at their freshest while being packed. This ensures the longest possible shelf life for the order. Our intention is that you should have enough time to consume your product at the estimated time of delivery.

HOW IS THE TOTAL CHARGE CALCULATED?

The final price for your order has the following components:
- Price of the product, charges for the external packaging & the applicable GST
- Shipping charge for costs incurred towards logistics inclusive of the applicable GST

WHAT ARE THE MODES OF PAYMENT?

You can pay for your order using all payment options such as credit card, netbanking, debit cards, wallets, UPI et al available on our gateway CCAvenue.

IS CASH ON DELIVERY AVAILABLE ON THE SITE?

Currently we don’t service orders on cash on delivery basis.

WHAT IF I WANT TO ORDER BULK QUANTITIES OF ANY PRODUCT?

If you would like to order larger quantities of any product, please contact us on support@placeoforigin.in and we will service the same at the best possible bulk quantity prices.

DO YOU DELIVER IN MY AREA?

On every product detail page there is a pin code check option. Please enter your pin code against your selected product to find if the product can be delivered to the location. Additionally, at the time of checkout based on entered parameters our system will process the eligibility of the order. We restrict the delivery of certain products with lower shelf life to most metro pin codes only. This is to ensure timely delivery. e.g. Products such as Brownies are currently restricted to metro delivery only.

I NOTICE SOME ISSUES IN ACCESSING MY CART ON THE SITE, WHAT DO I DO?

We are updating our site. In case you are unable to complete a transaction, please attempt the same after clearing cookies or in Incognito mode (File -> New Incognito Window)

WHAT IS THE LISTED PRICE OF THE PRODUCT?

The price at which the products are listed is the product MRP + Rs.20 or more for an external packaging for the product to be shipped.

DO I GET FREE SHIPPING ON MY FIRST ORDER?

You get Free Shipping on your first order on a minimum purchase of Rs.500. The Free Shipping will not apply in case any coupon code is used. No two offers/ coupon codes/ FoodieCash can be combined while placing an order.

HOW DO I TRACK MY ORDER?

In order to track your order, you first need to login to the website (i.e. Login to www.placeoforigin.in).

On logging in, click on your name on the top right hand corner of the webpage. You will find a table with all your orders on the screen. This is your account dashboard.

Under the column “Delivery Status”, you will find a link to track your order.

You can also track your order by checking the SMS/Email notifications that are periodically sent to your inbox. Check your spam folder to ensure that you mark all emails from Placeoforigin.in as safe for your Inbox. This will ensure you do not miss out on order notifications and special offers.

I want to prioritise/delay the delivery of my shipment. How do I do that?

Sorry, we will not be able to honour your request to prioritize or delay the delivery. While we always strive to deliver your orders as fast as we can, delivery timelines depend on several factors, such as the courier service and your location. However, you can coordinate with the delivery executive to reschedule the date & time of delivery of your order, once he gets in touch with you.

Can I modify/cancel my order?

Once your order is placed, it is immediately transmitted to the concerned vendor who ensures that the products are promptly packed and kept ready for dispatch to you.

We regret but we will not be able to modify your order. However, you can cancel the order and place a new one. If you wish to cancel your order please or call us immediately. Avoid emails as your items may be packed and dispatched in the interim of your email being received and actioned by our team.

Please note that we will not be able to cancel your order if the concerned vendor has already packed your order before your request has been received and actioned by the team.

The bill amount has been debited from my account. However, my order status shows “cancelled/pending” and I have not received an order confirmation. What should I do?

In certain instances due to technical issues/internet issues, there can be a drop in the message received from the payment gateway to our website after the payment has been done. In such instances, while the payment is received, our website does not get a timely notification of the same and the order remains pending at the website-end. This is neither the customer`s fault nor a fault of the website.

We do a periodic reconciliation only a daily basis to ensure that such order do not get missed. However, should you notice the issue in the interim or if your order has been missed for any reason, please send us a us a mail at support@placeoforign.in or call us immediately. We will check the available details and confirm the order so that its processed thereafter.

Why has my shipment/order been cancelled?

There are specific instances in which we may be constrained to cancel the order. This can happen for the following reasons:
- There is an unavoidable operational issue at vendor's end (for example, delay in sourcing ingredients, weather issues, local issues etc)
- Our courier partners are unable to service your delivery pincode
- The product has temporarily gone out of stock at the vendor’s end. This can happen for seasonal products.

In the event we are constrained to cancel your order, we will ensure that the corresponding refund is processed from our end.

What is the normal timeline for processing of refunds, if any?

Once a refund is initiated from our end, it takes 7-10 business days for the amount to reflect in the source card or wallet.

I abandoned an order but my FoodieCash still got debited. What should I do?

In case an order has been abandoned, the debited FoodieCash will be reinstated back to your wallet. Please allow for a 12 hour window for this to happen.

In case I have any concern can I return or exchange the product?

We deal with food products that have a limited shelf life. Therefore, we regret but we will not be able to accept returns or any exchanges. In case of any other concern regarding the product delivered to you, do reach out to our service team at support@placeoforigin.in and they will help you out accordingly.

Do you ship products abroad?

No. We are currently operational within India only.

In case of any product or service related feedback or queries?

Please mail us your product/service feedback at support@placeoforigin.in quoting your order number. We will be in the best position to resolve any queries if you present relevant photographic evidence within 24 hours of the package being delivered to you/your address over mail to support@placeoforigin.in. We will share the pictures of the shipment and individual pictures of the boxes and products contained withinthe packaging with the Food Vendors and the courier partner for resolution. If the claim is found genuine by us, the Food Vendor and the Courier Partner, we will issue a coupon code for a suitable amount. You can utilise the coupon code for subsequent purchases on the website. The coupon code cannot be en-cashed or refunded.