IS THIS A STORE WHERE FOOD IS STOCKED AND SOLD?
No, we are a curated online marketplace where we bring to you India`s finest gourmet artisans on a single platform. We do not stock products. When you place an order, your products are packed at the respective store and shipped directly from each chosen store to your preferred address. With no stocking, we ensure that you get the freshest product and in the shortest possible time.
HOW LONG DOES IT TAKE FOR MY ORDER TO GET DELIVERED?
We aim to have your order delivered in 3-5 days. However, the actual timeframe for delivery is dependent on your location, the location of your chosen product and other logistical factors.
IF I ORDERED PRODUCTS FROM MULTIPLE BRANDS, HOW WILL I RECEIVE THE ORDER?
If you choose products across brands/stores, then each store will pack its respective order and send it to you separately. All food products come directly from their respective store to your doorstep, without any aggregation/repackaging in between.
THE ADDRESS IN THE ORDER IS INCORRECT, HOW DO I CORRECT IT?
Please get in touch with us before the order is dispatched. Drop in a mail to firstname.lastname@example.org on the same day as you receive the order confirmation mail. We will not be in a position to change the address once the order is dispatched.
HOW WILL THE PRODUCTS BE PACKAGED?
We take care to package your products appropriately to ensure that the order is received in the best possible condition. Hard corrugated boxes and bubble wrap/crushed paper are generally used to pack the original packet from the vendor. In select cases such as chocolate being shipped in warmer months, we also try to use enhanced packaging for temperature control.
HOW WILL MY ORDER BE DELIVERED?
We have tie-ups with India`s best courier delivery services. Your order is picked and delivered directly to your doorstep by the representatives of our reputed delivery partners.
HOW FRESH WILL THE PRODUCT BE ON DELIVERY?
Our partner brands ensure that the products are at their freshest while being packed. This ensures the longest possible shelf life for the order. Our intention is that you should have enough time to consume your product at the estimated time of delivery.
HOW IS THE TOTAL CHARGE CALCULATED?
The final price for your order has the following components:
- Price of the product inclusive of its packaging & the applicable VAT/CST
- Shipping charge for costs incurred towards logistics inclusive of the applicable service tax @15%
WHAT ARE THE MODES OF PAYMENT?
You can pay for your order using all payment options such as credit card, netbanking, debit cards, wallets, UPI et al available on our payment gateway CCAvenue.
IS CASH ON DELIVERY AVAILABLE ON THE SITE?
Currently we don’t service orders on cash on delivery basis.
WHAT IF I WANT TO ORDER BULK QUANTITIES OF ANY PRODUCT?
If you would like to order larger quantities of any product, please contact us on email@example.com and we will service the same at the best possible bulk quantity prices.
DO YOU DELIVER IN MY AREA?
On every product detail page there is a pin code check option. Please enter your pin code against your selected product to find if the product can be delivered to the location. Additionally, at the time of checkout based on entered parameters our system will process the eligibility of the order. We restrict the delivery of certain products with lower shelf life to most metro pin codes only. This is to ensure timely delivery. e.g. Products such as Brownies are currently restricted to metro delivery only.
In case of any PRODUCT OR service related feedback or queries?
Please mail us your product/service feedback at firstname.lastname@example.org quoting your order number. We will be in the best position to resolve any queries if you present relevant photographic evidence within 24 hours of the package being delivered to you/your address over mail to email@example.com. We will share the pictures of the shipment and individual pictures of the boxes and products contained withinthe packaging with the Food Vendors and the courier partner for resolution. If the claim is found genuine by us, the Food Vendor and the Courier Partner, we will issue a coupon code for a suitable amount. You can utilise the coupon code for subsequent purchases on the website. The coupon code cannot be en-cashed or refunded.
I NOTICE SOME ISSUES IN ACCESSING MY CART ON THE SITE, WHAT DO I DO?
We are updating our site. In case you are unable to complete a transaction, please attempt the same after clearing cookies or in Incognito mode (File -> New Incognito Window)
IN CASE OF ANY DOUBT OR QUERY, HOW DO I REACH OUT TO THE CUSTOMER SUPPORT TEAM?
In case of any query/clarification/feedback, please mail us at firstname.lastname@example.org and we will promptly respond to you.